Individuals who purchase products on our site have the opportunity to withdraw from the contract, without specifying the reasons, within 14 (fourteen) calendar days of receipt.
Step 1. Customer completes the withdrawal form from the contract
Complete the form carefully, and we will send you the confirmation of receiving the request for withdrawal by e-mail.
Note: You can notify us on the withdrawal from the contract and [email protected], with only the email attachment of the withdrawal form in the contract (return request).
Step 2. Prepare the package and send it to us
It is recommended that you send the product, together with the original box, undamaged, all the accessories and labels received, the warranty certificate, a copy of the invoice and the completed withdrawal form (return request). All this must be properly packed in another box, not in the box. The withdrawal of the customer in the contract will only be possible if the term 14 (fourteen) delivery days is respected from the withdrawal notification. Under the law, return costs are borne by the buyer.
If the return is submitted by payment, the seller reserves the right to retain the return cost of the amount to be returned. Exception makes it situations where the product received by the client differs by size / color / code, the product ordered on the site. In this case, the seller assumes the error and will bear the cost of the return.
The destination address for the return parcel is:
Consignee: ELK FARM SRL
Address: 150/F, Izvoare, Harghita 537362, Romania
Step 3. Restitution of amounts
The seller will refund the value of the products paid within 14 (fourteen) days after the date of notification of withdrawal from the contract, but not earlier than the date the product is physically reaching the seller. When filling out the return application, the option for the transfer mode is also required. If reimbursement is required in a bank account, the client must mention the IBAN of the account, as well as the bank to which the account is opened. Refund of the amount can only be made in the account belonging to the customer to whom the product was invoiced and returning. Refund of the amount can not be performed to third parties.
Responsibility for the condition of the product
According to art. 20, of GEO 34/2014 as amendments to Law no. 157 / 22.06.2015, the risk of damage or loss of the product is transferred to the consumer when it or a third party designated by him, other than the carrier, is in the physical possession of the products. However, the risk is transferred to the consumer at the time of delivery of the products to the carrier, if the carrier was commissioned by the consumer to carry the products, and this option was not provided by the professional, without prejudice to the consumer’s rights towards the carrier.
The packages that are delivered with the Receive Check option and which have been received by the client under signature can not change or return if they are damaged. It is assumed that, checking the package, the consumer has certified the integrity of the product at the time of delivery by receiving it. Subsequent complaints about the deterioration of the product will be considered as the culp of the consumer, and if the return of the product concerned is desired, an estimate of damages will be made, and the amount reimbursed to the customer will be reduced by the injury.
In accordance with the provisions of art. 9 of GEO 34/2014, the buyer, dissatisfied with the performance or quality of the product, or whether the product does not meet its requirements, has the right to unilaterally terminate the contract within 14 (fourteen) calendar days from the date of receipt of the product. In the event of termination of the contract, the product must be in the sale state, accompanied by all accessories, user manuals and possible software, as well as the original warranty certificate, and its box is not damaged.
In accordance with Art. 13 of GEO 34/2014 Reimbursement of the amounts paid on the product shall be made within 14 (fourteen) days after the date of termination of the contract, the client having the obligation to send the parcel to the seller within 14 (fourteen) days from the date of termination of the contract, Otherwise, repayment of the value of the products paid until the product is physically reaching the seller.
They are not subject to the unilateral denunciation of the contract, damaged products or who have faults from the buyer, as well as those who have been undertaken or whose parts have been replaced or the non-functional products subject to their repairs or replacement under the guarantee.
According to art. 16 of the same order, are exempt from the right of return as follows:
Products whose price depends on fluctuations in financial market courses that can not be controlled by the trader;
products executed according to consumer specifications or customized at its request, as well as those that by their nature can not be returned or those that deteriorate or degrade rapidly;
Products made or at consumer demand – on special order. Products imported according to customer specifications, as well as special items ordered to the supplier;
providing sealed products that can not be returned for health protection reasons or for hygiene reasons and which have been unsealed by the consumer;
Products that constitute a kit must be returned as a kit. The products must be accompanied by all the accessories with which it was delivered as well as all the products received.
Appliances that have been installed, mounted or used;
clothes or footwear having traces of wear or are damaged;
products that have been dirty as a result of the correct unpackage so as to be damaged during transport;
Other products that have traces of wear or consumption.
If the product is returned and has traces of damage, wear, scratches, shocks, accessories or missing documents, we reserve the right to accept the product and reduce the value of an amount corresponding to the downturn due, which will be communicated as a result of the assessment of the damages brought. We also reserve the right to refuse any return that does not fulfill the return conditions, is physically or damaged.
Warranty of goods
All goods marketed by the seller, except for resigile assets, benefit from warranty conditions in accordance with the legislation in force and commercial policies of producers. The goods are new (exception being the reassed goods), in the original packages and come from sources authorized by each manufacturer.
In the case of goods sold and delivered by the seller, the warranty certificates are either issued directly by the manufacturer, if he has a national service network or issued by the seller agreed service partner. In the case of warranty certificates issued by the service partner agreed by the seller, the seller can provide the “Pick-Up & Return” service that involves the takeover and delivery of goods under graduate conditions.
In the case of goods sold and delivered by the seller through the partners, the buyer will receive at delivery for each good who guarantee a warranty certificate with all the details of the service center that provides repairs during the warranty period. The guarantee of goods purchased through the seller from his partners is provided by the authorized service mentioned on the warranty certificate for the asset or the seller.
For the warranty goods benefiting from the warranty certificates issued by the Agreat service partner, the seller may send these warranty certificates and exclusively in electronic format by adding the warranty certificate for the buyer or by e-mail, at the e-mail address mentioned by the buyer in his account.
For a proper communication of the warranty certificate for the good in order, the buyer is obliged to update whenever the data in his account and access the information and documents related to each order existing in the account.
Through this way of communication the buyer, accessing his account from the seller’s website, he will be able to hold a record of the guarantee certificates issued by the seller, saving them and archive in turn at any time and in any way he wants . If this information is unavailable for 48 (forty-body) hours in the client account, please specify this.
In the case of warranty certificates issued by manufacturers, we can offer you the Pick-Up & Return service, which involves the takeover and delivery of goods under free conditions. You can at any time opt to present yourself directly to the closest service center mentioned in the certificate. This authorized manufacturer’s center will take over the full responsibility for resolving the guarantee.
The lack of the warranty certificate must be reported within 48 hours of receiving the good to the seller. Please see this aspect either by email at: [email protected] or by phone at the phone number: 0724046759. Any subsequent referral will not be considered.
In the case of resigilated goods, the warranty certificate is issued by the seller, and the warranty may cover a different period from the warranty period of the same good, sealed. The warranty period is specified in the warranty certificate for each commonly reset. The conditions for use, manipulation and transport of a reassed asset are the same as those from sealed products and benefit from the same services unless otherwise stipulated on the product page.
The guarantee ceases in the following cases: inadequate use, natural disasters, product repair test, damage to the identification mold. The products must be submitted under warranty with the original invoice and warranty certificate, with the accessories related to the product and, if possible, in the original non-undamaged packaging.
Products marketed on the site benefit from the legal guarantee of compliance.